Expectations
Typical
Engagement
Pathways
Our Response
• Career growth and
development
• Equal treatment
• Learning opportunities
• Wages and benefits
competitiveness
• Social welfare
• Job security
• Positive impact on the
community
• Open interaction
• Recognition of work and
contribution
• Healthy & safe
workplace
• Monthly team meetings
• Roundtable lunches
with GMs
• Access to Rotana
Intranet
• Bi Annual RESS – Rotana
Employees Satisfaction
Survey
• Colleagues Welfare
Committee
• Annual performance
review
• Daily departmental
briefing
• Newsletters
• Notice boards, posters
• Exit Interview
• Promoting colleagues
well being through safe
working conditions and
motivating atmospheres
• Conducting annual
performance reviews
and setting personal
development plan for
colleagues
• Setting a performance
based bonus and reward
(Rotana bonus scheme)
• Respecting the culture
and values of colleagues
and supporting equality
• Participating in wages
surveys
• Implementing
Environment Health
& Safety Management
Systems
• Satisfaction/high quality
products and good
services
• Reasonable pricing
• Environmentally friendly
products
• Clear billing practices
• Energy conservation tips
• Responsibility
• Long term guests
relationship
• Positive impact on the
community
• Health, Safety & Security
• RGSS – Rotana Guests
Satisfaction Survey
• Social Media
• Guests comments cards
• Meet the team gathering
guests-department
heads.
• Strategic level meetings
with guest contacts,
travel networks
• Sustainability related
brochures
• Sustainability related
activities at our hotels
• Developing new product
and service packages
and rates.
• Offering good price/
quality ratio
• Implement guests
distinction programmes
• Developing guest
environmental
programmes
• Implementing
Environment Health
& Safety Management
Systems
• Implementing emergency
management plan and
security programmes
• High yield share
• Risk management
• Consideration of the
economic, social and
environmental impacts
of our operations
• Representation in Board
of Directors
• Monthly meetings with
business owners
• Annual audit reports
• Supplier forums and
meeting
• Compensating owners
as per the management
agreements
• Operate in line with
our code of business
conduct
Our Colleagues
Our Owners
Our Guests
