3
Table of Contents
About This Report
5
Message from our CEO & President
7
Our Company
10
Our Vision & Brand Promise
11
Our Values: Rotana Life
12
Our Global Portfolio
13
Our Growth & Expansion
15
Our Awards & Memberships
16
Our Sustainability Strategy
20
Our Vision
20
Our Goals
21
Our Approach
22
Our Stakeholders
25
Our Governance
28
Board Operation
30
Organisation
32
Code of Business Conduct & Ethics
37
Our Environment
39
Energy
40
Water
42
Waste
43
Materials
44
Our Community
48
Contribution
50
Nationalisation
52
Economic Development & Investment
53
Our Guests
54
Guest Satisfaction
56
Guest Education and Inspiration
59
Guest Health, Safety & Security
62
Our Colleagues
64
Workforce
66
Satisfaction
71
Learning and Development
72
Health & Safety
74
Fair Employment
75
Our Suppliers
76
Local Supplies
78
Responsible Supplies
79
Appendix A: GRI Content Index
80