61
Rotana Front Office/Finance
Efficiency & Sustainability
Programme
The programme focuses on identifying
administrative and control processes
done at the Front Desk, reviewing and
redesigning it to enhance the efficiency
of the Front Office, especially with
the development of technology and to
reduce significantly paper as well as
improving service times through the
“Printing portfolio and bills programme”.
By implementing this initiative, no check
out folios are printed for departures unless
requested by the guests. The Hala Arjaan
hotel in Abu Dhabi has cut its paper
consumption by 50% by implementing
this initiative.
Towel & Linen Reuse programme results in Gefinor Rotana
Unit
Linen Reuse*
Towels Reuse *
Number of participating guests
#
10500
3250
Number of units reused
#
10500
42000
Percentage of water & cost saved % 45
17
Percentage of chemical & cost
saved
% 48.8
18.7
*
During a period of three months
