2010
100
60
2011
75
100
2012
80
100
% of Colleagues Receiving Performance Review
% of Colleagues with Annual Personal Development Plan done
0 %
20 %
40 %
60 %
80 %
100 %
73
660
In 2012,
LIFE Cards and 18 Guest
Service Champion Awards were
awarded to colleagues.
Rotana Performance
Management Reviews
The Rotana Performance Reviews policy
enables us to communicate performance
expectations to colleagues at the start of
the year thereby ensuring that day-to-day
actions throughout the year contribute to
the achievement of business strategy and
to provide a formal process to accurately
evaluate performance as a basis for sound
business decisions in compensation
management, succession planning and
talent management. For three consecutive
years, 100% of our eligible colleagues
received an annual performance review.
The first stage of the Performance
Management Reviews stage is the
Performance Planning where the line
manager and colleague meet at the start
of the year to discuss job responsibilities,
agree on performance goals for the year
ahead and plan the personal development
needed to support effective performance.
Recognition and Awards
Long Service Awards:
Are given to our
colleagues to recognise and encourage
their loyalty towards Rotana for
completing 5, 10, 15 or 20 years and boost
morale.
Rotana Awards:
Recognise individual
properties as well as individual GMs for
their continuous efforts and commitment
towards exceeding company expectations,
demonstrating exemplary performance
and achieving excellent results in the
following areas; GOP, Guest Satisfaction,
Colleagues’ Retention, Corporate Social
Responsibility, Innovation, Owners
Relations and Duroob Programme.
Rotana Awards were presented for the
following categories:
• Chairman’s Award: Fujairah Rotana
Resort and Spa
• Hotel of the Year Award: Beach Rotana
• Hotel Achiever of the Year Award:
Nour Arjaan by Rotana
• Manager of the Year Award: Yas Island
Rotana & Centro Yas General Manager
• Hotel Opening of the Year Award:
Al Ghurair Rayhaan and Al Ghurair
Arjaan by Rotana
• President’s Award: Coral Beach Rotana
Resort, Hurghada General Manager
Life Cards:
Are a formal
acknowledgement of a person’s behavior,
effort or business result that supports
Rotana or the property’s goals and values
and which has clearly been beyond
expectations. Communicating and
celebrating the employee’s performance
encourages the employee and others to
continue or copy the behavior.
Guest Service Champion Award:
Recognises the behavior and effort of
a colleague who goes the extra mile to
create a “Treasured Time” experience and
promote Rotana as a guest caring brand.
Performance Reviews and Personal Development Plan
